FAQ

FREQUENTLY ASKED QUESTIONS

How do I book a session?

You can book a session by either filling out this Contact Form, calling (510) 506-7696 or emailing us at info@prolificsoundsolutions.com. We will walk you through the booking process.

What are your hours?

We are open 7 days a week. Sessions are typically booked between 10 am - 10 pm. However, we accommodate our artists and can arrange sessions outside of our regular hours. If you’d like to see studio availability, email info@prolificsoundsolutions.com and we can provide you with current openings.

Do you offer same-day studio bookings?

Unfortunately during this time we require at least 48 hours in advance to book a studio session.

Can I tour the studio first?

Of course. Contact us to schedule a free studio tour and consultation, no strings attached.

What are your rates?

We do not publicly advertise our rates as they vary from region to region. Schedule a free strategy call today and we will provide a quote based on your location, studio needs, and situation!

What is your deposit policy?

We require a deposit 72 hours prior to your session that is equal to the value of one studio hour. Once we receive a deposit, we will send you a booking confirmation. For larger projects such as multi-song projects or studio lockouts we require equal to 50% of the value of studio time or the full amount. 

What is your cancellation policy?

If a client wishes to cancel, postpone, or reschedule they must to do so before the deposit due date. Please note deposits are unfortunately forfeited in instances of last-minute cancellations or no-shows.

Do you accept cash?

We accommodate cash payments. Digital payments are preferred as we send a PayPal invoice at the end of your session, where you can pay via Credit Card or Debit Card.

Do you offer discounts?

Join our mailing list to receive promotions throughout the calendar year. If you have special budgeting needs, constraints, are looking for bulk deals or studio day rates please contact us. We're happy to discuss options with you.

Can I book studio time as a gift?

Yes! It's actually quite common for clients to gift studio time for a friend or loved one. Contact us and we'd love to help make your studio gift intentions a reality!

  AT THE STUDIO  

Can I bring friends to my session?

Yes! Bring all the love and support you need. Please be advised that your focus or creativity may be disrupted with the number of guests you invite. 

Do I own the rights to my music after the work is completed?

YES. Prolific Sound Solutions does not own the rights to any of the works created or edited with clients. It's important to note that PSS will not take credit for the art you create.

What happens to my files after work is completed?

We keep all of our completed client files for archival purposes only. While we do our best to archive EVERY session, we cannot guarantee storage of your files. Ultimately, it is the client’s responsibility to safely store their work. We delete client files for privacy concerns or upon request.

Is there a piano or midi keyboard to use?

We have access to a Steinway classical piano and a number of different midi keyboards and controllers including: Roland RD-700 digital stage piano; Minimoog Model D; Akai MPK 225.

Is the Steinway regularly tuned?

The piano is constantly tuned for sessions as requested by other clients. However, with regular use we cannot guarantee that the piano will be perfectly in tune without arranging a tuning beforehand.  We are happy to tune the piano at any time during the session for an additional cost of $175. 

Can you make a radio or performance version of my song?

Yes! We perform file transfers, radio edits, performance mixes, vocal stems, and instrumentals at the client’s request. Hourly rate applies.

Do you offer remote services or consultations?

YES! Even though we are located in the San Francisco Bay Area, we work with clients globally. We provide live online remote collaboration services such as recording and mixing in real-time. As well as client-unattended studio services for production, mixing and mastering. Please note for online remote recordings and mixes, we highly recommend a wired internet connection with at least 10 MB per second upload/download speed.

Do you make beats or offer production services?

Can you find studio musicians that I can collaborate with?

Yes! We have a mix of in-house producers as well an existing network of studio musicians and producers that we regularly work with. We can accommodate any type of instrument or musician request.

Do you work on anything besides music?

We proudly offer a wide range of audio-focused services including podcasting, audiobooks, film/tv post-production, and audio event/live-sound services.

What kind of music do you typically work on?

As audio engineers, we pride ourselves on our diverse musical skills. We work with everything from R&B, hip-hop, rock, jazz, country, folk, dance, pop, electronic/dub, orchestral, opera, mariachi, Afro-punk… you name it, we’ve worked on it!

Your privacy is important to us. It is ProlificSoundSolutions' policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://www.prolificsoundsolutions.com/, and other sites we own and operate.

This policy is effective as of 18 April 2022 and was last updated on 18 April 2022.
 

INFORMATION WE COLLECT

Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.
 

LOG DATA

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
 

PERSONAL INFORMATION

We may ask for personal information which may include one or more of the following:

  • Name

  • Email
     

LEGITIMATE REASONS FOR PROCESSING YOUR PERSONAL INFORMATION

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.
 

COLLECTION AND USE OF INFORMATION

We may collect personal information from you when you do any of the following on our website:

  • Use a mobile device or web browser to access our content

  • Contact us via email, social media, or on any similar technologies

  • When you mention us on social media

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

  • to contact and communicate with you

Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.
 

SECURITY OF YOUR PERSONAL INFORMATION

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.
 

HOW LONG WE KEEP YOUR PERSONAL INFORMATION 

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
 

CHILDREN'S PRIVACY

We do not aim any of our services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.
 

INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION 

The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.
 

YOUR RIGHTS AND CONTROLLING YOUR PERSONAL INFORMATION

You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.

If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
 

LIMITS OF OUR POLICY 

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
 

CHANGES TO THIS POLICY

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
 

CONTACT US

For any questions or concerns regarding your privacy, you may contact us using the following details:

Prolific Sound Solutions
info@prolificsoundsolutions.com